Dashboard
Call Status Dashboard
Call Center Status
34
Agent Logged In
15
Alert>5 min
1,232
Total Alert Today
5
Alert Waiting
4
Available Operators
3:16s
Average Alert Length
5s
Average Alert Waiting Time
4:35
Longest Agent waiting
Total SLA Customers
| Coca Cola | 87% |
| DHL | 85% |
| Pepsi | 80% |
Worst SLA Customers
| a | 7% |
| b | 4% |
| c | 2% |
Worst Compliance Hours
| 5:00 a.m. |
| 7:00 p.m. |
| 9:00 p.m. |
Overcapacity
| 12:00 a.m. |
| 1:00 a.m. |
| 2:00 a.m. |
Average Compliance
Alert Managed by Hours
| Operator | Supplier | 1:00 | 2:00 | 3:00 | 4:00 | 5:00 | 6:00 | 7:00 | 8:00 | 9:00 | 10:00 | 11:00 | 12:00 | 13:00 | 14:00 | 15:00 | 16:00 | 17:00 | 18:00 | 19:00 | 20:00 | 21:00 | 22:00 | 23:00 | 00:00 | Alert Management By Turn | % Alert Management in SLA |
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