Bermann

Alert Dashboard

Customer

Select Date

Call Status Dashboard

Call Center Status

34

Agent Logged In

15

Alert>5 min

1,232

Total Alert Today

5

Alert Waiting

4

Available Operators

3:16s

Average Alert Length

5s

Average Alert Waiting Time

4:35

Longest Agent waiting

Total SLA Customers

Coca Cola	87%
DHL	85%
Pepsi	80%

Worst SLA Customers

a	7%
b	4%
c	2%

Worst Compliance Hours

5:00 a.m.

7:00 p.m.

9:00 p.m.

Overcapacity

12:00 a.m.

1:00 a.m.

2:00 a.m.

Average Compliance

Alert Managed by Hours

Operator	Supplier	1:00	2:00	3:00	4:00	5:00	6:00	7:00	8:00	9:00	10:00	11:00	12:00	13:00	14:00	15:00	16:00	17:00	18:00	19:00	20:00	21:00	22:00	23:00	00:00	Alert By Turn	% Alert in SLA
Operator 1	Supplier 1	00	00	00	00	00	23	23	23	23	23	34	34	45	45	45	60	60	69	66	70	72	82	95	99	374	0% 0% 0% 0% 94%
Operator 2	Supplier 2	00	00	00	00	00	23	23	23	23	23	34	34	45	45	45	60	60	69	66	70	72	82	95	99	244	0% 0% 0% 0% 94%
Operator 3	Supplier 3	00	00	00	00	00	23	23	23	23	23	34	34	45	45	45	60	60	69	66	70	72	82	95	99	374	0% 0% 0% 0% 94%
Operator 4	Supplier 4	00	00	00	00	00	23	23	23	23	23	34	34	45	45	45	60	60	69	66	70	72	82	95	99	244	0% 0% 0% 0% 94%
Operator 5	Supplier 2	00	00	00	00	00	23	23	23	23	23	34	34	45	45	45	60	60	69	66	70	72	82	95	99	374	0% 0% 0% 0% 94%
Operator 6	Supplier 1	00	00	00	00	00	23	23	23	23	23	34	34	45	45	45	60	60	69	66	70	72	82	95	99	244	0% 0% 0% 0% 94%
Operator 7	Supplier 2	00	00	00	00	00	23	23	23	23	23	34	34	45	45	45	60	60	69	66	70	72	82	95	99	374	0% 0% 0% 0% 94%
Operator 8	Supplier 3	00	00	00	00	00	23	23	23	23	23	34	34	45	45	45	60	60	69	66	70	72	82	95	99	244	0% 0% 0% 0% 94%
Operator 9	Supplier 4	00	00	00	00	00	23	23	23	23	23	34	34	45	45	45	60	60	69	66	70	72	82	95	99	374	0% 0% 0% 0% 94%
z	Total	232	232	232	232	232	232	232	232	232	232	232	232	232	232	232	232	232	232	232	232	232	232	232	232